Sea Krew Terms and Conditions
Overview
Welcome to Sea Krew (“we,” “us,” or “our”). By using our services, including booking surf lessons, camps, and other activities, you agree to comply with these Terms and Conditions (“Agreement”). If you do not agree, please do not use our services.
Services
Sea Krew provides surf lessons, surf camps, guided experiences, and related services (“Services”). You agree to abide by all applicable laws and safety regulations while participating in our activities. We reserve the right to modify or discontinue any part of our Services at any time.
Registration and Accounts
To access certain Services, you may be required to create an account and provide accurate and complete information. You are responsible for maintaining the security of your account credentials.
Payments and Refunds
(a) Fees: Payment for Services must be made in full prior to participation. Prices are listed on our website and may be subject to change. (b) Refunds: Refunds follow the Cancellation Policy set out below. (c) Taxes: Any applicable taxes will be included in the final price.
Cancellation Policy
This policy applies to all Sea Krew bookings: surf lessons, surf camps, retreats and other experiences.
- More than 30 days before the start date: you may cancel and receive a 100% refund of the amount paid.
- Within 30 days of the start date: the booking is non-refundable. The full amount paid is kept as credit, which you can use for another date or another Sea Krew experience.
- No-show or late arrival: treated as a cancellation within 30 days.
Credit: credit is issued in your name and is valid for 12 months from the original booking date. It can be used for any Sea Krew experience subject to availability, and may be transferred to another person if you let us know in advance.
Cancellations by Sea Krew: the ocean decides. If conditions are unsafe for your level, or if we cancel a session for any other reason, we will first offer an alternative date or beach. If no alternative works for you, you receive a full refund of the affected session.
How to cancel: send us an email at [email protected] or contact us on +351 960 430 085. The date we receive your message is the date used to apply this policy.
Bookings made through third-party platforms follow the cancellation terms of that platform.
Safety and Conduct
(a) Participants must follow all safety guidelines provided by instructors. (b) Sea Krew reserves the right to refuse participation to anyone engaging in unsafe or inappropriate behavior. (c) You acknowledge that surfing and water activities involve inherent risks. By participating, you accept these risks and agree that Sea Krew is not liable for injuries or damages resulting from participation.
Liability Waiver
You acknowledge that participation in Sea Krew activities involves risks, including injury, drowning, or damage to personal property. By using our Services, you release Sea Krew from all liability to the fullest extent permitted by law.
Personal Data and Privacy
We collect and process personal data in accordance with our Privacy Policy, available at here.
Intellectual Property
All content, branding, and materials provided by Sea Krew are the exclusive property of Sea Krew and may not be used without permission.
Cancellations and Rescheduling
a) Customer Cancellations: Customers may cancel or reschedule bookings within the timeframes specified at the time of booking. (b) Weather Cancellations: If a session is canceled due to weather conditions, customers will be given the option to reschedule or receive a credit.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Portugal. Any disputes will be resolved through arbitration or legal proceedings within Portugal.
Amendments
Sea Krew reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our Services constitutes acceptance of the updated terms.
For questions or concerns regarding these Terms and Conditions, please contact us at [email protected].